A brief introduction of our work.
Do you know What we collect and why we collect it?
There are situations in which you are asked to give us information about yourself including things like your name, address, e-mail address, and phone number. In some situations you may be able to interact with us anonymously or With the help of a pseudonym. If a customer decides to buy Travel230 products or services, we collect their credit card details and other identifying information so as to process orders and provide customer service. why we collect information about individuals include the following:
obtaining, responding to and managing feedback from travellers enabling
people to share their experiences with fellow travellers on our bulletin boards and managing communications on our bulletin boards to ensure that posts and messages submitted by users to Thorn Tree comply with our community guidelines and website terms & conditions
processing purchase orders and providing technical support
contacting travellers with information and updates (like exciting travel news, great offers, promotions, special events, competitions and surveys) from Travel230 (but only if they have asked us to). Our information and updates may also include information from our partners and other companies in the Travel230 group (click here to learn more about the Travel230 family of companies).
managing our competitions and contacting the winners
personalising or improving the way Travel230 content is presented to you across a range of platforms (see our “Cookies Policy” for more information)
We may also collect information about individuals who are involved in businesses, and this is mainly for:
preparing listings and reviews in our publications (our writers may collect personal information in the course of gathering material for inclusion in our products, although you won’t always know who they are at the time as we need to get the real story!).
sending information about Travel230 and our products to our media and other industry contacts
distributing our products to distributors and retailers.
If you work for us (as an employee or under contract) we keep information about you in the context of that relationship. There are some differences in how we deal with this type of personal information because of the relationship, plus some housekeeping stuff. If you are in this group and want further information as to how we deal with information about you, please contact your Human Resources manager or the person managing your relationship with us.
What is more important is the security of your personal information. Travel230 has in place proper security measures to protect your personal information
Who do you want to tell
We may share personal information amongst companies in the Travel230 family. We may also reveal that information to our travel writers and other contractors who help us put together Travel230 products and services and, where relevant, to our business partners who help us in providing these products and services, or to successors in title to our business. This might involve transferring your data from one country to another. By giving us your personal information or interacting with us, you acknowledge and agree to our use of your data on a global basis, but if you have any concerns about this please let us know.
If legal or health and safety issues arise we may also have to make disclosures to relevant organisationsin order to deal with these matters.
Complaints, comments or corrections?
You generally have a right to access the personal information Travel230 holds about you (although there are exceptions). For some Travel230 services you can access your registration and keep your personal information up to date online. To access, correct, or update your other personal information, or if you have any questions about personal information, please contact us by email or by writing to us
WhenTravellers love giving their feedback, we love receiving it. If you happen to wonder what happens now that we have your comments and information, here’s what goes down.
By giving your feedback, you may be supplying Travel230 with ‘personal information’. We collect this information with the aim of using your comments to improve our products, acknowledging your contribution in the next edition, and we could even reward the very best feedback with a free ebook chapter. We could edit, reproduce or incorporate your comments in other Travel230 products, like guidebooks, websites and digital products, so please let us know whether you don’t want your comment reproduced or your name acknowledged. If you’re giving feedback within our online communities, please respect the privacy of others and be respectful generally.
Complaints, comments or corrections?
Travel230 is keen on sharing the views and experiences of others but if you are unhappy about personal information about which you have been included in one of our products, do let us know. Remember, this means personal information about you as an individual, not information or opinions about your business. Where reasonable and possibly we will remove that personal information at the next practical opportunity – where it has been included in one of our publications that may be the next reprint or next edition.
If you have any queries regarding personal information, feel free to reach us at: [email protected]